Remarkable Achievements

RTP Network Services, Inc. has a history of providing highly customized solutions, based on individual client needs. We challenge those who say "that can't be done with this toolset", and successfully deliver. You have made a significant investment in your network management platform, and we can help you exploit the existing capabilities.  

Partial list of our custom solutions:
  • Customized DR solution that maintains all event enrichment across primary and backup servers in real time to allow for lossless failover to DR server.
  • Developed integration between Smarts and Netcool, using Netcool as the Manager of Managers, and feeding filtered Smarts information to Netcool.
  • Developed tools to perform mass changes on Vanguard routers and Cisco routers and switches (Cross platform password synchronization). Tools delete invalid settings and synchronize all device passwords, SNMP settings, and Daylight Savings Time settings across a 1700+ router network. Tool is adaptable to nearly any device with a CLI.
  • Network Management Analysis - resolving errors, reduce traps, consolidate consoles, reduce operator workload, and integrate with legacy systems
  • Developed process monitoring scripts for Unix processes. Generates notifications and escalates if process fails.
  • Developed tool to track DNS changes across the entire organization. Tool output includes DNS issues, DNS changes, New IPs Discovered, and Historical DNS lookups
  • Developed tool to track and report on switch port connections. Output includes switch listing with port connections by IP and MAC, as well as web-based lookup to accept IP or MAC address and output the physical switch connection. Full lookup of IP, MAC, and switch port connections take less than 1 second.
  • Adding Conditional Suppress and Discard capability for SNMP traps sent to an EMC/Smarts Trap Receiver with a one line configuration parameter.
  • Adding Chronic and Event Storm detection with Auto suppression/escalation of alarms
  • Configuring communications across firewalls, working with firewall administrators to establish port standards for NMS communication across multiple enterprise domains
  • Provide EMC/Smarts (Ionix) auditing and compliance - we ensure that your licensing matches the number and type of device licenses you have purchased, and audit your entire Smarts implementation. Detailed reporting of all license discrepancies and any anomalies discovered in the system, including upgrades available.
  • Developed historical database for SAM events using open source utilities. Optimized queries to produce results against database with over 50 million records in under 1 second. This tool is invaluable for analyzing the precise progression of a large network failure.
  • Zero downtime upgrades of the network management platform
  • Resolving partitions in EMC/Smarts, providing better root cause analysis of network issues
  • Automatically resolving duplicate IP issues for devices with multiple interfaces and connections to a back end private network
  • Provide tools to allow telnet and ping across multiple managed domains - enables operators to ping any IP address (even duplicates) from a single workstation
  • Provide internal and external database lookup functions for event enrichment and conditional suppression.
  • Customized discovery to automatically unmanage known unreachable ips discovered on legitimate network devices.
  • Added context sensitive help to Notification Console
  • Force polling through common gateway (for routing), while receiving traps on separate gateway
  • Integration with custom ticketing system - autogenerates tickets, then displays actual ticket detail for alert
  • Integration of alarm with Frame Relay lookup database to automatically display detailed station information for selected alerts
  • Event suppression for long-term issues that should not be seen by operators - daily report of any suppressed events, with summary by class - built into configuration file, so custom code is not required for each alarm.
  • Securing servers via ssh
  • Provide method of replicating configuration changes between servers
  • Enabled method to quickly suppress insignificant events and identify most likely root cause during major outage, before Smarts has ability to complete full root cause analysis.
  • Analyzed network SNMP traffic, and provided solution which reduced traps by as much as 17,000 events every 24 hours
  • Identifying and resolving complex firewall and routing issues while maintaining internal security policy.